Our Company Values & Policies
In this document, we aim to welcome you - our community of program participants, customers, and wonderful humans - into our ethos as a team.
We’ll share and describe some of the key principles, values, and commitments that guide how we design, operate, and serve. We share gratitude for your openness as you navigate, and welcome any questions or reflections you might have!
Scope of Participation & Responsibility
Participation in our programs requires personal responsibility, discernment, and the capacity to engage in group-based mentorship. Our offerings are educational and mentorship-based and are not a substitute for therapy, medical care, legal advice, or crisis support. Each participant is responsible for assessing whether this container is appropriate for their current life circumstances.
Our Manifesto
In every space we share, we are grounded in the beauty and responsibility of our aliveness, our contributions, and how the two work together in harmony towards the greater good.
We do not take our own energy, or others’ energy, for granted. We show up with a devotion to wellbeing, sustainability, care for people & planet, and principles of simplicity that are rooted in our fullest expression of humanity.
As a business, we do not take shortcuts. We are committed to work that is offered via service heart, which enables a diverse collection of aligned success to arise. Our choices reflect deep threads of sustainability.
As a team, we walk our walk and it matches our talk. We hold our growing community in the safest, bravest space possible - witnessing and guiding the growth that feels truest to them.
Our spaces give permission to each person’s sense of self-leadership, expansive communication, radiant curiosity, and embodiment of their dreams & desires.
Through this work…
Our businesses thrive.
Our leadership expands.
Our wellbeing radiates.Together we will…
Cultivate inclusion.
Welcome radical responsibility.
Journey through the tender.
Enter our next expansion.
Our Core Values
Wellbeing:
We honor, cultivate, and prioritize wellbeing for ourselves, others, and the planet. This includes all avenues of wellbeing - physical, mental, emotional, financial, and spiritual. This invitation spans from our innermost community as facilitators and team members, and to our outermost community of clients, participants, peers, and audience - are all encouraged towards a full pursuit of wellbeing. Through this shared priority towards wellbeing, we aim to honor the vitality of this life and to be a beautiful representation of it.
Community:
We take thoughtful action to grow with, for, and alongside our community. We work with intention and precision to honor the attention, presence, and various lived experiences of our extended community. Our systems, rituals, and platforms aim to extend a healthy, thriving space for our community to belong.
Service heart:
Our work, programs, and platforms are rooted in the deepest intention to do good, and the commitment for aligned action to follow. In designing business offerings, we consider our impact foremost on people and planet, before a focus on profit. Our definition of “success” as a business is understood as a direct extension of service heart in action.
Diverse perspectives:
In our community, both current and upcoming, we welcome a full diversity of people, ideas, and lived experiences. Our communities are stronger when each person is empowered, safe, and supported to bring their own wisdom into the space. We intentionally design to uplift diverse voices and perspectives as our community grows.
Full spectrum humanity:
As facilitators, participants, and community, we acknowledge that we are all living marvelously full, dynamic, and sometimes messy lives. We provide space for the full spectrum of humanity - from the deepest celebrations, to the most vulnerable requests for support. We value transparency that shines a light on our most human, authentic truths. Our whole community is welcome to show up as they are, and do great work together on our best, or worst, days.
Sustainability:
Principles of sustainability guide our teams’ functions, systems, and facilitation style. We value straightforward, simple approaches that honor everyone’s investment of energy and resources. We trust that our community is well resourced in their internal strengths, gifts, fortitude, and resilience to do powerful work and make epic strides. As a business and team, we are committed to circulate our energy and resources into others, into our community, and into the planet. We celebrate a vibrant, healthy, and generative circulation of resources.
Aligned success:
As a community filled with unique individuals, we honor that each person holds different versions and definitions of the “success” they seek. We respect each person’s holistic pursuit of this, and encourage our community to release any need to compare themselves to others. We stand by the vision to “lift as we climb” and celebrate all forms of success that each person may celebrate in our containers.
Success values:
We value integrity over optimization, soulful resonance over gimmicky reach, creating and receiving life over extracting life, root systems over growth hacks, reciprocal contribution over consumptive conversion, intentional power, wealth that circulates over isolates, identity coherent with the soul over identity manipulation stemming from wounds, expressing essence over shaping image, presence over performance, radical interconnectedness over rugged individualism, the long arc over the quick.
Key Policies
Refund policy and Termination Policy:
There are no refunds for delivered and completed work.
Early Termination by Mutual Agreement: If, during the Program, both Parties agree the container is no longer the right fit, either Party may propose ending the engagement early. Circumstances that may inform this determination include, without limitation: a shift in the Client's needs, capacity, or circumstances that falls outside the scope of the Program; a significant misalignment between the Client's expectations and the Program's methodology or pace; or a breakdown in communication or working relationship that has not resolved despite good-faith efforts by both Parties. Termination under this section requires mutual written agreement (email is sufficient) — either Party proposing early termination does not, on its own, obligate the other Party to agree. No refund will be issued for sessions, coaching, or materials already delivered as of the termination date. Upon early termination under this section, Client's payment obligation ends as of the termination date; no further payments will be due, and Company will not invoice or collect for any period after that date.
Grounds for Removal
In both our group and private spaces, we hold zero tolerance for behavior that threatens the safety of our community. The following will result in immediate removal, without warning and without refund:
Hate speech, harassment, or discriminatory language directed at our team or any community member
Threats of violence, intimidation, or any behavior that creates a safety risk
Sexual harassment or other predatory conduct toward our team or any community member
Recording without consent, or distributing confidential materials shared by our team or other participants
Fraudulent conduct, including payment fraud, bad-faith chargebacks, or misrepresentation used to gain access to our programs
We may also remove a participant following a documented pattern of the below, after we've raised the concern directly and offered an opportunity to address it:
Repeated boundary violations or disregard for our container agreements, after being addressed
Persistent behavior that destabilizes a group container, including repeated derailment, projection onto other participants, or refusal to engage in good faith
Ongoing breach of confidentiality regarding what another participant has shared
Repeated non-payment beyond the grace periods outlined in our payment policy
This list reflects common circumstances, not an exhaustive one.
Payment Plan policy:
Payment Plan Policy:
Payment plans are offered in good faith and represent a commitment to the full program term. Payments are considered past due if not received within three (3) business days of the due date.
We understand life happens — if you know a payment will be delayed, reach out to us in advance (or as soon as you're able) at info@melissamoffet.com. Clients who communicate with us are offered reasonable flexibility to find a workable path forward.
For non-responsive accounts: if your payment is five (5) calendar days past due, your access to the program or product will be temporarily revoked until payment is received. After ten (10) calendar days, your balance must be settled, or you will be permanently removed from the program.
This flexibility is extended in good faith and at our discretion, and does not change your responsibility for payments owed under your agreement.
Scholarship policy:
We do not offer scholarships for one-on-one coaching or mastermind containers. However, we often offer scholarships for our courses and masterclasses! If we do, these will be explicitly shared as a part of those launches. If you can’t find scholarship information shared and have a clear financial need, you are welcome to reach out and ask. Our scholarships are specifically designed for our community members experiencing unchosen financial hardship, a drastic difference in cost of living (for non-US based community members), systemic hardship, or other circumstances that would make their participation in a program impossible.
Rescheduling policy:
As facilitators and a team, we give flexibility to reschedule due to illness, menstruation cycles, or other personal emergencies. We will always aim to give as much advance notice as possible, and to reschedule for a convenient time for the group.
Community Agreements
As a community that gathers for coursework, live calls, and in other online formats, it’s essential for us to commit to agreements that keep our community safe, inclusive, and expansive. The below agreements are the essential pillars that we uphold in all of our community spaces.
Confidentiality:
What you share in the space of a call or forum will be sacred to that container, and kept confidential to the community of participants. If any part of your story or experience are shared, your consent will be requested and approved in advance.
Direct communication:
We are a team trained in, and responsible for, maintaining effective and healthy pathways for communication. In our spaces, this involves:
Minimizing, acknowledging, and shutting down any forms of gossip
Maintaining a zero-tolerance policy for hate speech of any kind - any abusers will be removed from that community space immediately
Practicing clear, transparent communication even in instances of complexity or conflict
Respecting and honoring the truths of all community members, and utilizing shared vocabulary to navigate those truths together
We prioritize impact over intent. Harm does not require malicious intent to be addressed, and feedback or intervention may occur based on the impact of words or behavior within the community.
Self-leadership:
We value a community that practices self-awareness and is active in their practice of applying that to a container or experience. While our team and lead facilitators will always check in if/as they notice holding back or a shift in energy, it is fully your responsibility as a participant to be aware of your own needs - to reach out, ask for what you need, and work with our team to identify next best steps. While we value care, compassion, and flexibility, each participant is responsible for evaluating their own capacity to engage in this work. Our team cannot assess or manage a participant’s readiness, regulation, or personal circumstances on their behalf. Repeated patterns of projection, boundary violations, or behavior that destabilizes the container may result in removal from the community at the Company’s discretion, without refund, in order to protect the integrity and wellbeing of the collective.
Taking action:
We don’t expect our community to come to us for quick fixes or prescriptions for change - we celebrate the process of emergence, co-creation, mutual action-taking. Our team commits to creating inspired and thriving environments to grow, learn, and take action in. We trust the fruits that experience, right action, and effort over time will bear for the most sustainable results & outcomes for our clients.
Curiosity over assumptions:
In any situation where assumptions might feel easy or convenient, we challenge ourselves and our community to maintain curiosity above all. We let our curiosity guide us into opportunities for learning, understanding, and growth.
Pathways for feedback:
Our team encourages, and actively creates space for, feedback from our community. We are always open to receive feedback about your experience - both the great things, and areas for improvement. However, abusive language will not be tolerated as an excuse for feedback.
Participation in any program constitutes agreement to these values, policies, and community agreements. The Company reserves the right to update or refine these policies as the community evolves, with notice provided to participants.
If you have any questions or comments regarding these core policies & company values, we welcome your input! You can always message Melissa directly at @melissacarymoffet or email our team at info@melissamoffet.com. ❤️